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Plansee SE

As a high-tech company with production and sales companies around the world, Plansee supplies customers from many future-oriented industries with high-tech metal products. The focus is on the production and processing of the metals molybdenum and tungsten.

Helpdesk messages per year
> 0
Different helpdesk functions for 3 company divisions
> 0
Suppliers
0
Work orders per year
0

Project facts

Customer
Plansee SE
Head office
Reutte, Austria
Industry
Industrial companies
pit products & solutions
Waste management , Work and hazardous substance management , Fire protection documentation , Booking management , Data management , Data migration from Aperture , Service management , Document management , Incident/fault and message management , Space management , Fleet management , Maintenance management , pitFM , Cleaning management , Key management , Interface to SAP

Initial situation and objectives

In 2008, Plansee decided to implement the pitFM software. The aim was to improve infrastructural building management in order to optimally map and manage service tenders in the area of cleaning. In addition, a smooth helpdesk process was to be ensured. Thanks to the optimized documentation options, it is now possible to record technical data and connection documentation (switchgear, transformer, etc.) as well as failures and influences on technical equipment. Using the SAP interface, information such as master data on cost centers and hazardous materials is transferred to pitFM on a daily basis and processed further. All CAD plans for the Reutte property are integrated into the system and are constantly being expanded. In the meantime, the emergency lighting equipment, fire alarms and workplace staff assignments have also been referenced between AutoCAD and pitFM.

Since summer 2013, all laws and regulations have also been mapped with pit Legal Compliance. Helpdesk processing in the Technical Service FM area has been extensively updated and various key figures have been taken into account for e-mail dispatch. Processing is carried out in conjunction with pitFM Smart and pitFM Mobile. The accident reporting system will be expanded online in 2020 to include fire, explosion and environmental protection. The new workplace evaluation module went live in 2020 and is constantly being expanded and supplemented to meet current requirements such as the integration of hazardous substances (SAP data sheets), federal and state specifications (integration of current links) and extensive catalogs (hazards/risks and measures). The circle closes when, during planned or spontaneous inspections and evaluations, conditions are documented on site with the help of the mobile device and initiated and delegated in a standardized manner in the form of helpdesks for prompt processing.

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