Software Support Specialist in IT/Facility Management (CAFM) (m/f/d)
Are you a digital native and looking for challenges in real estate digitization? Then we have the perfect position for you! We are looking for a tech-savvy support employee (m/f/d) for our B2B customers.
You will support them in using our CAFM software via telephone, remote control and ticket system. As the first point of contact, you will help to solve technical problems and ensure an optimal user experience. If you want to take on responsibility and master complex challenges, you’ve come to the right place!
Your contact person at pit: Lisa Müller
Software Support Specialist in IT/Facility Management (CAFM) (m/f/d)
Full-time, permanent
At the locations Heidelberg, Berlin, Schwerin, Dresden
Who we are
At pit, we are one of the market-leading software companies for planning, building and operating real estate. Over one million users trust pit and are taking an important step towards resource-saving and legally compliant building operation with our pitFM software solution. Our group of companies comprises 120 experts at eight locations in Germany and Austria. With our innovative software solutions, we cover the entire life cycle of a property, from the initial planning phase through to property operation. Working at pit means promoting the eco-social approach to building operations and thus shaping a more sustainable future. To achieve this, we support each other across teams and locations. Trust, loyalty, transparency, fairness and reliability characterize our company towards our fellow human beings, both internally and externally.
Your tasks
- Direct processing of reported support cases from software users
- Telephone support or processing of tickets
- User support, for example. via remote access
- Installation of software updates
- Process-oriented solution of complex and technical user questions
- Documentation in the ticket management tool and in the internal database (as a know-how platform)
- Adherence to standard procedures for proper escalation
- Checking and adjusting system configurations and user settings to ensure optimal software performance
Your profile
- Completed training in the field of computer science, business informatics
- You have knowledge of modern, object-oriented programming languages such as C#, C++ or .NET
- You have experience in working with databases (MySQL, Oracle)
- Initial experience in support is an advantage for you
- You are friendly, communicative and enjoy working in a team
- You can explain technical problems clearly
- You like to work independently and are structured
- Your skills also include conceptual, analytical thinking
- Very good written and spoken German and English skills
What we offer
Flexible working hours
- An attractive flexitime model offers you the freedom to organize your working hours flexibly.
Top equipped workplace
- Extensive induction period with an experienced colleague with practical training
- Varied and challenging work in an experienced tech team
- Fair, attractive remuneration
- Own laptop
Mobile working
- Depending on the field of activity, it may be possible to work from home.
Health program
- Customized JobRad, according to your ideas
- Joint company outings, team events and sporting activities
- Regular fresh, seasonal fruit for free pick-up
Professional & personal development
- Joint team training sessions, specialist training and interactive workshops are available for you to promote your professional and personal development.
Participation in the company’s success
- A flat hierarchy and agile corporate culture enable you to actively contribute to the success of our company. Your ideas, commitment and creativity are in demand and welcome.
- We also reward your contribution to the company’s success with a bonus.
Employment relationship
- Full-time, unlimited
Are you curious? We look forward to hearing from you.
Please send your application to
bewerbung@pit.de
or online using our application form to contact Johanna Schöffter.
