Digital FM service provider management at BLB NRW with pitFM and pitFM OpenConnect
Digital FM service provider management at BLB NRW with pitFM
and pitFM OpenConnect
Bau- und Liegenschaftsbetrieb NRW (BLB NRW) is responsible for the maintenance of 4,038 buildings with over 50,000 fault reports and around 50,000 maintenance and inspection orders to be processed each year. The combination of pitFM OpenConnect gives all internal employees and external service providers involved in the facility management processes seamless access to all relevant information. This ensures a secure, compliant and efficient maintenance process at BLB NRW.
The challenge
In the past, BLB NRW worked with various individual solutions, which led to redundant or inconsistent data. In addition, the use of different systems by internal employees and external service providers repeatedly led to media disruptions. BLB NRW therefore decided to introduce a computer-aided facility management (CAFM) system.
The solution
In 2020, the choice fell on pitFM from pit-cup GmbH. At the end of 2023, the software was successfully put into operation for space management, technical equipment management and the maintenance process. The central hub between various IT systems enables 430 internal employees and 700 external service providers to work together efficiently and securely.
Technical implementation and security
To enable digital collaboration with external service providers, a service provider portal was set up in an Internet Demilitarized Zone (IDMZ) in addition to the internal pitFM solution. The data is synchronized via pitFM OpenConnect, which ensures a continuous data flow. The implementation meets the strict IT and security requirements of the state of NRW and has been audited by CERT NRW.
Fig: Cloud service provider at BLB NRW
Conclusion
With pitFM and pitFM OpenConnect, BLB NRW has taken an important step towards sustainable and efficient real estate management. The complete digitalization of the maintenance process, the automation of workflows and the seamless integration of external service providers make it possible to significantly reduce processing costs and increase service quality. The project boasts impressive figures:
- 48,488 Technical equipment
- 52,226 Maintenance and inspections annually
- 53,599 repair orders per year
- 750,000 documents
- 430 internal and 700 external users
Thanks to the digital transformation with pitFM, BLB NRW is ideally equipped for future challenges in building management.
